Ottawa-based the Canadian Mechanical Contracting Education Foundation (CMCEF) announced that it will present a two day seminar: Dispatcher Training Program.
Dispatchers perform a key role that is critical to successful operations of any HVACR service business. As the company’s primary representative with the client, the dispatcher provides the nerve center for service scheduling, resource allocation, priority setting, and final customer satisfaction – all elements of a good customer service function, the foundation said in a statement.
Many dispatchers do not reach their full potential because they have not had the opportunity to acquire or fully develop the complex skill set needed to be effective in the role. The Dispatchers Training Program is designed to close that gap with a comprehensive training course created specifically for service dispatchers.
By completing the program, dispatchers will be able to improve their job performance and more effectively contribute to the success of the company.