Richmond Home Hardware Building Centre reports that it attracts 70% of its business from the contractor market with its competitive pricing with contractor-focused service.
According to President Doug Kazda, the building centre’s competitive pricing attracts clients but the service causes them to return. “I’m in the store a lot and always accessible to deal with questions or special requests,” he said. “My staff is experienced in the building industry and brings their own expertise and experience to the offering.”
The enterprise started as a relatively modest Home Hardware store in 1998. Kazda realized he needed to expand. Eight years ago the company relocated to a three-acre property, built a 7,000 sq. ft store and became the Home Building Centre it is today.