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The Ottawa Construction News – March 2014 – PAGE C5
Richmond Home Hardware Building Centre attracts and retains
contractor clients with competitive prices and business-focused service
– The Ottawa Construction News Special Feature
Richmond Home Hardware Building
Centre reports that it attracts 70 per cent of
its business from the contractor market, an
indication that it combines competitive pric-
ing with contractor-focused service.
President Doug Kazda says the building
centre's competitive pricing attracts clients
but the service causes them to return. “I’m
in the store a lot and always accessible to
deal with questions or special requests,” he
said. “My staff is experienced in the build-
ing industry and brings their own expertise
and experience to the offering.”
The enterprise started as a relatively
modest Home Hardware store in 1998.
Kazda realized he needed to expand. Eight
years ago the company relocated to a three-
acre property, built a 7,000 sq. ft store and
became the Home Building Centre it is
today. He decided to focus on the contractor
market. “My dad owned a home building
store in Carp so construction was what I was
drawn to,” he said. That and the staff I had
with experience in construction made this a
Kazda says the company works with a
long list of long-term clients including deck
and fence builders and home builders.
He says services include delivery and di-
rect ordering from wholesalers. “As a
smaller company we have the ability to
make things happen. Someone needs a de-
livery asap - we can adjust our schedule to
make it happen. Someone needs a large
order of material - we can order and have it
shipped directly from our wholesaler
quickly,” he says.
He says he also sources unique materials
from among his large group of suppliers.
The location carries a full line of lumber
including spruce, pressure treated and cedar,
composite decking, interior doors and trim
and custom orders windows and doors.
There also is a complete contractor tool se-
lection. The affiliated Richmond Home Hard-
ware Design Centre just down the road has
a flooring department that supplies and in-
stalls hardwood, carpet, laminate, tile and
The company stocks paint, including an
eco-friendly line, outdoor equipment from
chainsaws to riding mowers to barbeques, as
well as several lines of kitchen and bath ac-
cessories for retail clients.
For more information and location infor-
mation, visit richmondhhbc.com.
LUMBER: SPRUCE, PRESSURE TREATED
AND CEDAR, FLOORING, WINDOWS AND DOORS,
INTERIOR TRIM, AND SO MUCH MORE!
6379 Perth Street,
P.O. Box 1191
Tel: (613) 838 - 4659
Fax: (613) 838 - 7869